For my sharecase panel

Standard

I’m on a panel at the campus “Sharecase” conference later this month. One of our tasks was to create a “Top Ten” list of things our users should do before calling us for help.

Here’s what we came up with:

1. Restart the application
2. Restart the computer
3. Check all cables
4. Check caps lock key
5. Ensure you are using the correct login name/password
6. Make sure you are online (check browser)
7. Write down your error messages
8. Ask neighbors to see if they also have issues
9. Call when the problem occurs (not three days later)
10. Provide relevant details (eg. Do not say, “The server is not working” Which server?)
11. Plan ahead (wireless request, vacation messages, loaners, etc)
12. Call ACT Help Desk (this is more a “ha ha” suggestion)

Can anyone think of anything else?

Advertisements

9 thoughts on “For my sharecase panel

    • For my users, their anti-virus is automagic, but good call on the attachment stuff. Maybe I should throw in “UCSD will never ask for your password in an email.” People ask me about those emails probably once a week.

    • For my users, their anti-virus is automagic, but good call on the attachment stuff. Maybe I should throw in “UCSD will never ask for your password in an email.” People ask me about those emails probably once a week.

    • For my users, their anti-virus is automagic, but good call on the attachment stuff. Maybe I should throw in “UCSD will never ask for your password in an email.” People ask me about those emails probably once a week.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s