Work Frustrations


On Nov 22, 2006, at 2:33 PM, PocketMac Phone Support wrote:


Your phone support order is now in processing and we have scheduled
appointment for:

Wednesday November 22nd, 2006 at 4:30 pm PST. Please email and let
me know
if this fits your schedule?

If we don’t receive confirmation by 11/22 4:00 pm PST, we will
release this
appointment time for another customer and retry scheduling.

We will phone you with the telephone number provided in your phone

Thank you for your patience!


Email #2

On 11/22/06 3:28 PM, “Robyn Daly” wrote:

Sorry, that will not fit my schedule. I leave work at 4p normally,
and we were released an hour early for the holiday. My user who has
the Blackberry is in sporadically and earlier in the day is much more
likely to be useful.


Email #3

On Nov 22, 2006, at 3:46 PM, PocketMac Phone Support wrote:

Hello Roby,

How early is good for you? I won’t have time until Monday morning.

How about 9:15 am on Monday the 27th?

Please let me know?

Thanks, Adrian

Email #4

On 11/24/06 5:45 PM, “Robyn Daly” wrote:

That’s fine with me, let me check with my user.

Email #5

Is this happening? I have the phone and computer waiting…

Email #6

It’s been 10 minutes since 9:15a. My user is waiting on me to return her Blackberry and computer. She came in so I could use them to talk to you. I need to know what is going on. Is someone actually going to call? My credit card has already been charged, yet I’ve received no support.


Email #7

Additionally, I am not the only person experiencing this bug. I found this blurb

“PocketMac for BlackBerry Troubleshooting ReportDoesn’t Work with Now Software & MacBook – Version: 4.0, 10/14/2006 08:27AM PST

When I tried to sync with Now Up-to-Date & Contact, I got two error messages, in which NowRimCalendar and NowRimTasks unexpectedly quit (from the Finder). Within PocketMac itself, I get an error message about [11:14:17.868]DesktopData:;findMapUsing: Not Found

Very weird. The sync didn’t work at all. Please fix it.”

at the website:

This is exactly the same kind of errors we have been dealing with.

I also tried installing the software on my MacBookPro and was dealt the exact same problems. Different computer, different OS, different calendar set. This is not a NUTD problem, it’s a PocketMac problem. Version 3 worked, what happened?


Email #8

At 8:37 PM -0800 11/27/06, PocketMac Phone Support wrote:
Hello Roby, Lisa,

I apologize for not calling you today, our phone lines and email servers
went down over the weekend. We spent most of the day restoring our services
so we can communicate with our customers.

Can we re-schedule for tomorrow 11/28 same time tomorrow?

Please advise..

Thank you very much for understanding!


Email #9

Well, it’s now 9:25a and no phone call. Adrian, I have the Blackberry and the software installed on my computer. If you were able to call me later in the morning, I should be around.


Email #10

Hello Robyn,

Thank you for your patience as we worked out a fix for the NOW contact
syncing. We’ve tested the fix internally and with a few users. We are seeing
positive results, please download the fix below.

Please download here:

This zip file will have the following:

A. Directions
B. NOW Contact Plug-in
C. Frameworks folders to allow syncing


Email #11

What part of this is NOT a Now Contact problem do we not understand here? Now Contact is syncing successfully after you guys gave me this patch two weeks ago. We are dealing with Now Up to Date, which is a separate program from Now Contact! Now Up to Date is the calendar, Now Contact is a contact database. I don’t need your form letter about Now Contact any more, I need help with Now Up to Date! This has never been a support request about Now Contact, it has always been about the Now Up to Date (the CALENDAR) not syncing with my user’s Blackberry.



21 thoughts on “Work Frustrations

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